Requirement for the Customer Support Executive
Roles & Responsibilities
- ☑️ Learn app/ERP updates and guide customers effectively
- ☑️ Provide phone, online, and occasional on-site support
- ☑️ Deliver step-by-step onboarding to new customers
- ☑️ Identify and resolve client issues in a timely manner
- ☑️ Collaborate with internal teams for technical issue resolution
- ☑️ Offer general tech support for basic internet or computer issues
- ☑️ Share best practice guidelines for optimized app usage
- ☑️ Maintain accurate logs and reports of daily interactions
- ☑️ Escalate and report software bugs to the development team
Preferred Skills
- ☑️ Bachelor’s degree preferred in B.Com, BCA, or BBA
- ☑️ Strong communication and interpersonal skills
- ☑️ Basic technical troubleshooting and problem-solving ability
- ☑️ Familiarity with business apps, ERP systems, and common software tools
- ☑️ Good organizational and documentation skills
- ☑️ Ability to work independently and as part of a team
- ☑️ Freshers with tech aptitude and willingness to learn are welcome